Product Description
In 1987, the U.S. Congress established the Malcolm Baldrige National Quality Award program to raise awareness about the importance of quality and performance excellence as a competitive edge. Since 1999, the program has outlined criteria for educational institutions to align their mission, values, goals, processes, and resources into a comprehensive, long-term, systematic improvement effort. This book profiles six unique institutions that have successfully implem… More >>
Quality and Performance Excellence in Higher Education: Baldrige on Campus
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